Refund Policy

1. Nature of Your Account Balance

The "Balance" you hold on DataByte AI functions as prepaid credit designed exclusively for utilizing our artificial intelligence services. It is constrained solely to our platform and does not constitute a traditional bank deposit, e-wallet funds, or any regulated financial asset.

• Your balance is strictly non-exchangeable for fiat currency and cannot be withdrawn to a bank.
• It holds zero inherent value outside the confines of the DataByte AI ecosystem.
• The funds do not accrue interest and are restricted entirely to purchasing our services.
• Credits are non-transferable and remain permanently tied to the account that initiated the purchase.

2. Finality of Purchases

All transactions adding funds to your account are absolute. As soon as a payment clears and the credit appears in your account, it becomes strictly non-refundable under any circumstances. We do not provide refunds for:

• Accidental top-ups or simple changes of mind.
• Residual funds left unspent in your account.
• General dissatisfaction with the AI output or platform experience.
• Voluntary account deletion or cancellation on your end.
• Accounts that are suspended or banned for violating our Terms of Service.
• Temporary service outages, latency, or system performance degraded states.

3. Outages and Service Credits

In the rare event of a severe, platform-wide disruption, we may choose, at our sole discretion, to compensate impacted users with service credits. Please note that:

• These credits act as usage tokens, not financial refunds, and possess no cash equivalent.
• They can only be applied toward consuming services within DataByte AI.
• They are governed by the exact same strict non-refundable rules as standard paid balances.
• Requests for service credits must be submitted no later than 30 days following the outage.

If you believe you were affected, please contact us at [email protected] with a summary of the incident.

4. Payment Discrepancies and Errors

Should you encounter what you believe to be an erroneous charge (such as being billed twice for a single transaction or noticing an unauthorized payment), you must reach out to us at [email protected] within 7 days of the charge date. We will investigate the issue and apply necessary corrections if the error is validated.

5. Account Termination Policy

If your account is permanently closed—whether initiated voluntarily by you or enforced by us due to policy infractions—any credit remaining in your balance is immediately forfeited and ineligible for a refund.

We strongly recommend consuming any outstanding balance prior to requesting an account closure.

6. Amendments to This Policy

We reserve the right to amend this refund policy as needed. Any revisions will be published here alongside a revised "Last updated" date. Continuing to utilize DataByte AI following these publications constitutes your full acceptance of the updated rules.

7. Need Clarification?

If you require further explanation or have inquiries regarding our refund practices, please connect with us at: