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Terms of Service

Last updated: 10 Agustus 2026

1. Acceptance of Terms

By accessing or utilizing DataByte AI, you acknowledge and agree to be bound by these Terms of Service. If you do not accept these provisions, you must discontinue your use of our platform immediately.

These conditions apply to all services and platforms provided by PT DataByte Solusi Indonesia under the DataByte AI brand.

2. Provided Services

DataByte AI offers a suite of tools, including:

  • An OpenAI-compatible API to interact with Large Language Models
  • AI Studio, a workspace for conversational AI and generating images
  • Fully managed Hermes AI Agent ecosystems
  • Integration capabilities via Model Context Protocol (MCP) servers
  • Extensions and plugins for developers (e.g., Claude Code, Cursor, Continue)
  • Corresponding technical assistance

Please note that we reserve the right to modify, pause, or terminate any feature of our platform at our discretion, typically providing reasonable advance notice. Third-party upstream AI models (including but not limited to DeepSeek, Anthropic, MiniMax, and OpenAI) are integrated dynamically; model availability, token limits, and performance parameters may adjust in response to upstream provider updates.

3. Account Requirements

To register and use our platform, you are required to:

  • Be 18 years of age or older, or possess explicit parental consent
  • Submit truthful and comprehensive details during registration
  • Safeguard your login credentials against unauthorized access
  • Maintain up-to-date account information at all times
  • Accept full accountability for any actions performed under your account

4. Prohibited Uses

You are strictly forbidden from using DataByte AI for:

  • Engaging in unlawful acts or generating content that breaks the law
  • Spreading malicious software, viruses, or destructive code
  • Conducting phishing campaigns, spamming, or fraudulent schemes
  • Infringing upon the copyrights or intellectual property of others
  • Subjecting others to abuse, threats, or severe harassment
  • Creating or distributing adult-oriented content
  • Mining cryptocurrencies unless you have our explicit written consent
  • Executing actions that degrade our systems or negatively impact other users
  • Exploiting or abusing our AI infrastructure through automated means
  • Producing material that encourages illegal behavior or violence

Failure to adhere to these rules may lead to immediate account suspension or permanent termination.

5. Fees and Transactions

Payments

  • Charges for our services are primarily processed in Indonesian Rupiah (IDR), though USD pricing options exist
  • All financial transactions are handled securely by external payment processors
  • It is your duty to keep a valid payment method linked to your account
  • Certain subscriptions are set to auto-renew by default

Model Multipliers and Weighted Request Usage

  • Subscription quotas and request limits are calculated using Model Weighting (Request Multipliers), rather than a 1:1 fixed request count across all models
  • Each API call deducts from your quota according to the selected model's assigned multiplier (the multiplier differs per model, so a single invocation may consume more than one request)
  • Current model multipliers, rate tiers, and request costs are published transparently in our Documentation (/dashboard/docs#pricing)
  • DataByte AI reserves the right to adjust model multipliers, peak/off-peak billing rates, and model availability to reflect upstream provider cost changes and maintain platform sustainability

Refund Policy Overview

  • Funds added to your account balance cannot be refunded
  • In the event of downtime, we may offer service credits; these cannot be exchanged for cash
  • Canceling your account leads to instant loss of access to our services
  • You must secure backups of your data prior to initiating a cancellation

6. Availability and Technical Support

While we aim to provide a highly reliable platform, we cannot promise:

  • Absolute (100%) uptime or constant availability
  • Completely uninterrupted operations
  • Uninterrupted availability or fixed pricing of specific third-party upstream AI models
  • A fully bug-free experience at all times
  • Guaranteed turnaround times for customer support tickets

We remain committed to resolving issues promptly and maintaining optimal service health to the best of our abilities.

7. Data Ownership and Privacy

  • You retain full ownership of the data and content you bring to our platform
  • Securing off-site backups of your information is entirely your responsibility
  • We will only interact with your data to the extent necessary to run the service or meet legal obligations
  • For details on data processing, please refer to our Privacy Policy
  • By using our platform, you provide us with a restricted license to handle your data exclusively for delivering our services

8. Our Intellectual Property

All assets we have created, including software code, documentation, and brand identity, are the exclusive property of DataByte AI and its licensors. You are not permitted to:

  • Duplicate, alter, or share our software without authorization
  • Attempt to decompile, reverse engineer, or extract our underlying code
  • Utilize our logos or trademarks without prior written approval
  • Build derivative applications directly based on our proprietary services

9. Limitation of Liability

As far as the law permits:

  • We hold no liability for secondary, incidental, or consequential losses
  • The maximum extent of our financial liability is limited to the total amount you have paid us over the previous 12 months
  • We bear no responsibility for lost revenue, data destruction, or operational downtime
  • Your utilization of the DataByte AI platform is strictly at your own risk

10. Indemnity

You agree to defend and hold us harmless from any legal claims or financial damages resulting from:

  • Your interaction with and usage of our platform
  • Any breach of these Terms on your part
  • Infringements against the rights of third parties
  • The specific data and content you deploy on our infrastructure

11. Agreement Termination

This contract may be terminated by either you or DataByte AI:

  • At any moment, provided reasonable notice is given
  • Instantly, in the case of a severe violation of these Terms
  • When mandated by legal or regulatory authorities

Once terminated, your right to use the platform ends immediately, and we reserve the right to permanently erase your data after an appropriate grace period.

12. Jurisdiction and Governing Law

These terms are interpreted under the laws of the Republic of Indonesia. Any legal disputes shall be resolved exclusively within Indonesian courts. Should any specific clause be found invalid, all remaining sections will continue to apply in full force.

13. Policy Modifications

We maintain the right to revise these terms whenever necessary. Any updates will be published on this page alongside an updated revision date. By continuing to access DataByte AI after such updates go live, you signal your acceptance of the revised conditions.

14. Contact Information

If you have inquiries regarding these terms, feel free to reach out to us:

PT DataByte Solusi Indonesia
[email protected]